Privacy Policy

How we collect, use, and protect your personal data.

Last updated

May 2026

Data controller

Novaen Corporate Ltd

Governing law

UK GDPR & Data Protection Act 2018

1. Who We Are

Novaen Corporate Ltd is a UK company launch service. We help first-time business owners and international founders register UK limited companies and get their digital presence set up, including registered office, domain, email, website, and business banking referral.

For the purposes of UK data protection law, Novaen Corporate Ltd is the data controller — meaning we decide how and why your personal data is processed.

2. What Data We Collect

2.1 Data you give us directly

  • Full name: Required to register your company at Companies House
  • Residential address: Required for director details on the company register
  • Date of birth: Required for identity verification during formation
  • Nationality: Required for Companies House and ID verification purposes
  • Email address: Used to communicate with you about your order and account
  • Phone number: Used for account support and delivery updates
  • Company name preferences: Used to reserve and register your chosen company name
  • Payment details: Processed via bank transfer — Novaen does not store card data

2.2 Data collected automatically

When you visit novaencorporate.com, we may automatically collect:

  • IP address and approximate location
  • Browser type and version
  • Pages visited and time spent on site
  • Referring website or search term
  • Device type (desktop, mobile, tablet)

2.3 Data from third parties

When we carry out company formation on your behalf, we pass your details to our authorised company formation partner who carries out identity verification and AML checks as required by law.

3. How We Use Your Data

We only use your personal data for the purposes described in this policy. We will never sell your data to third parties.

  • To process your company formation: Your details are passed to our authorised partner to file with Companies House and carry out ID verification and AML compliance checks.
  • To set up your domain and email: Your name and contact details are used to register your domain and configure your business email.
  • To set up your website: Your business details are used to build and launch your website.
  • To refer you to a business bank: Your company details are shared with banking partners to open your business account.
  • To manage your retainer: We hold your contact and company details to maintain your registered office and send compliance reminders.
  • To communicate with you: We use your email and phone to provide updates on your order, respond to support requests, and send compliance reminders.

4. Legal Basis for Processing

Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on:

  • Contract: Most processing is necessary to perform the service you have paid for.
  • Legal obligation: We are required by law to carry out identity verification and AML checks.
  • Legitimate interests: We use anonymised analytics to improve our services.
  • Consent: For non-essential cookies and optional marketing communications.

5. Who We Share Your Data With

We share your personal data only where necessary to deliver our service. We do not sell your data.

  • Company formation partner: Your director details to file with Companies House and carry out identity verification and AML checks.
  • Companies House: Your company name, registered office, and director details are filed publicly as required by law.
  • Domain and email providers: Your name and contact details to register your domain and configure email.
  • Business banking providers: Your company details and contact information for banking applications.
  • HMRC and government bodies: Where required by law.

6. How Long We Keep Your Data

  • Company formation records: 7 years from the date of formation
  • Client account and retainer data: Duration of your retainer plus 7 years after cancellation
  • Enquiry and contact form data: 12 months if no purchase
  • Website analytics data: 26 months in anonymised form
  • Payment records: 7 years as required by HMRC

After these periods, your data is securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have the following rights over your personal data. You can exercise any of these rights by contacting us at hello@novaencorporate.com.

  • Right of access: Request a copy of all personal data we hold about you
  • Right to rectification: Have inaccurate or incomplete data corrected
  • Right to erasure: Ask us to delete your personal data in certain circumstances
  • Right to restrict processing: Pause processing of your data in certain circumstances
  • Right to data portability: Request your data in a structured, machine-readable format
  • Right to object: Object to processing based on legitimate interests
  • Right to withdraw consent: Withdraw consent for optional communications at any time

8. How We Protect Your Data

We take the security of your personal data seriously:

  • All data is transmitted over encrypted HTTPS connections
  • Our systems are protected by firewalls and intrusion detection
  • Access to personal data is restricted to authorised staff members only
  • Payment data is processed securely via bank transfer
  • We carry out regular security audits and updates

9. Cookies

We use cookies to enhance your experience. Essential cookies are required for the site to function. Optional cookies help us understand how you use the website and improve the experience.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you disable cookies, some features of the site may not function properly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "last updated" date at the top. Your continued use of the Service after any modifications means you accept the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: hello@novaencorporate.com

Website: novaencorporate.com

Registered in: England and Wales

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